Business Operations Foundations
A practical, self-paced class covering how work should move through a small business — from first contact to completed service. You will leave with documented workflows and a weekly operating rhythm you can run immediately.
What this class covers
- Mapping your current workflow honestly
- Designing an intake process clients can follow
- Assigning ownership and due dates that stick
- Weekly operating reviews and reporting
- Templates for SOPs and checklists
Lessons
- 01
Why Systems Fail
The three common breakdowns in small-business operations and how to spot them in your own workflow.
22 min
- 02
Mapping the Work
Document how a job actually moves today, step by step, including the informal handoffs nobody wrote down.
38 min
- 03
Designing Intake
Build a client intake path that captures what you need up front and eliminates back-and-forth.
41 min
- 04
Ownership and Deadlines
Assign a single owner and a real date to every step, then make the system surface what is late.
35 min
- 05
The Weekly Review
A 30-minute recurring review that keeps the system honest and catches problems while they are small.
29 min
- 06
Writing Your SOPs
Turn your mapped workflow into short, usable procedures your team will actually follow.
45 min